Our engineers are ideally positioned to support your business, having been apprenticed trained by major machine tool suppliers, as well as working for large OEM’s and machine tool agents.
MTR has long established relationships with suppliers and industry champions.
Re-defining Service
Having worked for clients & users of major machine tool brands, MTR understand whole-heartedly what good service means to them and the success of their business.
MTR, believe it should include:
- Sharing information from the first point of contact, to explore solutions without the necessity of an engineer’s visit if possible.
- Utilizing hard earned experience to pre-empt any parts & equipment that maybe needed prior to attending site.
- Communicating progress and timescales from initial enquiry, right through to successful job completion.
- Building relationships that are both trustworthy and flexible to a customer’s needs.
Response
MTR aim to allow you to discuss your requirements with an engineer within the hour.
From this telephone diagnosis, a targeted response can usually be expected within 48hrs.